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Interpersonal communication in pharmaceutical care
DAFTAR ISI:
Chapter 1 Essential interpersonal skills for pharmacy practice: communicatiob in counseling
Part I Communication in the Community Pharmacy
Chapter 2 Conflict with customers in the community pharmacy
Chapter 3 Counseling customers in the community pharmacy
Chapter 4 Conflict with c0-workers in the community pharmacy
Part II Communication in the hospital pharmacy
Chapter 5 Conflict with patients in the hospital pharmacy
Chapter 6 Counseling patients in the hospital
Chapter 7 Conflict with co-workers in the hospital
Chapter 8 The consequences of choosing new communication options
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